- Lead major renewal infrastructure program of works
- Heritage market transformation
- Leadership of operations and asset management, while overseeing delivery of complex projects in a live operating environment
About the organisation
Queen Victoria Market (QVM) is Melbourne's iconic public market, operating as the "Market of Markets" - a thriving and diverse market and community meeting place loved by locals and a must-see destination for visitors. QVM serves as both a commercial marketplace and major cultural hub. The Market is undergoing a significant transformation, with major infrastructure projects designed to enhance the trader, customer, and community experience while preserving its heritage character. Queen Victoria Market operates with values centred on market leadership, creativity, teamwork, passion, and customer focus, positioning itself as a vital part of Melbourne's food and cultural landscape.
About the role
Reporting to the CEO as part of the Leadership Team, the Chief Infrastructure & Operations Officer provides strategic leadership for operational services, infrastructure development, and asset protection across the Market. Overseeing over 600 independent traders, central to this role is complex stakeholder management, next to the management of major and minor infrastructure projects, community collaboration, and financial oversight. The position is QVM’s lead in driving the renewal and revitalisation project, as well as market and event operations, facilities management, asset maintenance, security practices, waste management, and environmental sustainability initiatives. The role is responsible for ensuring safe market operations for employees, traders, customers, and the community, especially supporting trader operations through a period of operational disruption.
About you
You are a senior executive with extensive experience in leadership in operations, facilities management, and project delivery within complex live operating environments. Your qualifications in engineering, architecture, or project management support your expertise in stakeholder management and capital works delivery within public spaces or comparable contexts. Your commercial acumen and operational expertise enable you to balance the day-to-day functions of the market while planning for long-term success through infrastructure upgrades. Strong analytical skills allow you to translate operational insights into actionable improvements whilst maintaining collaboration across cross-functional teams.
For more information, please download the Candidate Brief or contact Evan Willen at SHK via email evan.willen@shk.com.au or Nick Ward-Ambler via email nick.ward.ambler@shk.com.au quoting reference number 3447361 or click ‘Apply for this job’. Please submit your resume. Direct and third-party applications will be forwarded to SHK. Applications will close at 11:59 on the 7th of November 2025.
