- Leadership role
- Consult with diverse stakeholder base
- Deliver best practice consulting & support services
About the organisation
Catholic Education Melbourne continues to enhance its capacity to deliver technology in support of the organisation’s strategic direction. A significant investment has been made to improve student learning and the educator and back office experience through the adoption of contemporary technology platforms.
About the role
This role leads a client support group and engages directly with schools. Providing strong leadership, the position ensures end to end support functions are based on best practice and are efficient across the client base. Liaising with schools to understand their pain points in the usage of the products and championing suitable solutions is a key aspect of the role. This will extend to identify opportunities for improvement and to identify client groups that need additional on-site training / support. As the Support Manager you will identify improvement opportunities and provide technical groups with guidance on priorities and delivery of clear requirements.
You have a unique background for its combination of consulting and line management experience. Having led a support function or been a Business Manager previously you are conversant with what constitutes excellence in customer service. You have a demonstrated record of developing business process best practice and effectively influencing external stakeholders to adopt them. Your EQ allows for success in leveraging other specialists not under your direct control to deliver on clients’ needs and service commitments.
For more information, please contact Brian Barry at SHK on +61 3 8620 8049 or click ‘Apply for this job’. Please submit your resume in Microsoft Word format.