GENERAL MANAGER SERVICE FUTURES

• Lead the technology function

• Direct report to Managing Director

• Deliver customer experience excellence

About the organisation
Yarra Valley Water (YVW) is one of Australia’s largest water utilities, delivering essential water and sewerage services to more than 30% of Victorians. With an annual turnover of $1.1B and a $6.2 billion asset base, customers rely on YVW 24 hours a day, 7 days a week. The organisation is recognised as an industry leader for its organisational culture (with an award-winning hybrid approach with no mandated days in the office) and is known for being vibrant, diverse and inclusive and one that achieves exceptional business outcomes. Their highly diverse customer base includes urban centres, regional townships, industry and major health and education providers. They are committed to providing exceptional care for all of their customers – with digital technology increasingly at the heart of all that they do.

About the role
The General Manager Service Futures (CIO) will lead a technology team focused on delivering contemporary platforms while fostering excellence in internal service provision. The role leverages extensive SME knowledge and experience to provide insights on emerging technology and trends, risks and opportunities, linking those insights to long term organisational strategies. The GM Service Futures will provide critical advice to the board and executives to inform strategic decision making. While having accountability for corporate and customer platforms, the GM will continue the digital transformation to build an intelligent water network using emerging technologies to monitor water quality and network reliability.

About you
As an exceptional people leader you have developed highly performing teams who are responsive to customer needs and aligned to organisational priorities. A strategic thinker, you engage effectively with the executive and board, and can clearly articulate the return-on-investment technology offers. Your career has been built on demonstrable leadership of technology functions with sustainable and consistent delivery. You would also form the newest member of a high performing executive team who truly make enterprise decisions jointly and who all support each other to achieve the best for YVW. For the right individual this as an opportunity to make a meaningful contribution to an organisation whose positive culture underpins the successful provision of essential services to the community.

To apply, click ‘Apply for this job’, submitting your resume in Microsoft Word format. For more information prior to application, for more information prior to application, please contact Brian Barry at SHK on brian.barry@shk.com.au Direct and third-party applications will be forwarded to SHK.