Operational and customer-first leadership role
Manage multidisciplinary teams
Drive safety and continuous improvement team culture
City West Water (CWW) is one of three Victorian Government-owned retail water businesses in metropolitan Melbourne. CWW provides drinking water, trade, recycled water, stormwater harvesting and sewerage services to over 400,000 residential and non-residential (industrial and commercial) customers in Melbourne’s central business district, inner and western suburbs. They currently service one of the fastest growing geographical regions in the country and strive for excellence in technology, innovation and best practice asset management to deliver on their high standards of customer service and external stakeholder engagement.
Reporting to the General Manager of Infrastructure and Delivery, the Service Delivery Manager ensures customers receive drinking water, alternative water and sewerage services that are safe, reliable and affordable. This role will continue CWW’s transformation towards customer centricity and digital operations through operational leadership of the water and wastewater network system, treatment facilities and customer-facing maintenance services. This role ensures 24/7 exceptional essential services for customers, and delivers continual improvement across all operational, customer and commercial aspects.
Tertiary qualified, your experience in leading teams and implementing effective operating models includes seeking opportunities, leading change and adapting in a dynamic and technical environment. Your safety leadership is supported by a dedicated approach to risk management and asset management within the utilities sector, appreciating the importance of quality and compliance in infrastructure operations. Your strengths in influencing and collaborating with internal and external partners has been key to delivering improved operational and customer outcomes.
For more information, please contact Andre Gomez at SHK on +61 3 8620 8086 or click ‘Apply for this job’. Please submit your resume in Microsoft Word format. Direct and third-party applications will be forwarded to SHK.