EXECUTIVE DIRECTOR, STUDENT EXPERIENCE
- Lead student lifecycle transformation
- Collaborative, high-performing executive team
- Enhance student success
About the organisation
Box Hill Institute (BHI) is one of Victoria’s major public providers of vocational, higher education, and secondary education, recognised for its strong industry partnerships, practical training approach, and diverse program offerings. It operates as a Technical and Further Education (TAFE) institution and delivers qualifications across multiple sectors both in Australia and internationally. Under its current leadership, the Institute has undergone a significant transformation in its culture and financial performance. Two years into a new strategic plan, clear foundations and governance processes are in place. The executive team is a collaborative, high-performing group, focused on achieving the Institute's strategic objectives.
About the role
Reporting directly to the Chief Executive Officer, this role leads all aspects of the non‑academic student journey, from the first point of engagement through to support, wellbeing, and administrative services. You will guide the transformation of the Student Experience function, strengthening service delivery, improving systems and processes, and creating a connected, streamlined experience for students. A central priority will be assessing and refining the current operating model to build capability and support a constructive, high‑performing culture across the directorate.
About you
You bring a steady, empathetic leadership style and ideally have extensive senior experience within the TAFE or similar sectors. Your background includes responsibility for student support and wellbeing, and registrar, systems and administrative operations, along with a proven record of improving customer service in complex education settings. You are confident navigating regulatory requirements and operational challenges, and you lead teams with clarity and adaptability. Above all, you can bring people together through change, and are passionate about supporting a diverse workforce to deliver an engaging, supportive student experience.
How to apply
For more information, see the Candidate Brief then click ‘Apply’ to submit your CV along with a concise covering letter. Closes 24 February. Direct and third-party applications will be forwarded to SHK.
