- Lead IT services and infrastructure
- Local government in transformation
- Enable community service delivery
About the organisation
The City of Boroondara is a council focused on delivering community priorities with a customer-centric approach. The organisation’s vision is to create a sustainable and inclusive community. To achieve its strategic goals, the organisation is undergoing a period of fast-paced transformation, requiring a forward-thinking workforce. Its employees are guided by values of collaboration, innovation, and integrity to serve the community.
About the role
Reporting to the Chief Information Officer, the Head of IT Services is accountable for the delivery of end-user support, end-user computing technology, cloud infrastructure, and network services. This position provides strategic direction for IT service delivery, change processes, supplier performance, and technology financial management. The role leads teams across IT Operations, Cloud, Infrastructure & Networks, and Change Release & Environment. Key responsibilities include managing service management vendors and leading major incident responses to support the organisation through its transformation.
About you
You are an IT leader with a relevant degree or equivalent experience, and have significant experience managing IT services, infrastructure, network, and cloud functions. Your background includes vendor management and a working knowledge of service management frameworks such as ITIL. You have demonstrated experience leading and developing high-performing teams through periods of change in customer-facing environments. Your ability to communicate and negotiate effectively with stakeholders at all levels allows you to resolve complex issues and deliver outcomes.
How to apply
Click ‘Apply’ to submit your CV Should you require more information prior to application, please contact Brian Barry at SHK via email on brian.barry@shk.com.au quoting reference 3558554 Direct and third-party applications will be forwarded to SHK.
